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Resolved

VDI Service

Current Status: Resolved

On Tuesday, July 22, 2025, between 8:15 a.m. and 9:05 a.m. access to the Temple network using the VDI was intermittent. Information Technology Services resolved this issue.

Last Update At: Tuesday, Jul 22, 2025 09:13 AM

Reported At: Tuesday, Jul 22, 2025 08:15 AM

Resolved At: Tuesday, Jul 22, 2025 09:05 AM

Active

TeamDynamix to Replace BMC Helix for IT Service Management

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TeamDynamix to Replace BMC Helix for IT Service Management

TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.

Stay Informed

For the latest details on the TeamDynamix migration, visit our TDX Transition Hub. This site will be regularly updated with key dates, training resources, and answers to common questions.

Questions?

Collaboration across teams is key to a smooth transition, and we appreciate your engagement. If you have any questions, please reach out to tdxhelp@temple.edu.

Last Update At: Sunday, Jul 13, 2025 05:27 PM

Outage	Advisory