Resolved

Current Status: Resolved

On Tuesday, July 22nd, 2025, from 12:58 p.m. until 2:27 p.m., some areas of the 4th Floor of the Charles Library experienced issues with wired and wireless network connectivity. IT Services has resolved the issue.

Last Update At: Tuesday, Jul 22, 2025 02:28 PM

Reported At: Tuesday, Jul 22, 2025 12:58 PM

Resolved At: Tuesday, Jul 22, 2025 02:27 PM

Active

Current Status: Active

Please be advised that maintenance/upgrades will be performed on the Wireless Network Access Points (APs) at various locations on university campuses. There will be intermittent wireless access during the upgrade periods. The list below will be updated daily to reflect the impacted areas.

  • Ambler (outdoor AP's at the Greenhouse, Dixon and Widener Halls), Thursday, 7/24/2025

Information Technology Services thanks you in advance for your patience during the maintenance windows.    

Last Update At: Tuesday, Jul 22, 2025 02:08 PM

Reported At: Thursday, Jul 24, 2025 08:00 AM

Resolved At: Thursday, Jul 24, 2025 05:00 PM

Resolved

Current Status: Resolved

 

On Tuesday, July 22, 2025, between 8:15 a.m. and 9:05 a.m. access to the Temple network using the VDI was intermittent. Information Technology Services resolved this issue.

Last Update At: Tuesday, Jul 22, 2025 09:13 AM

Reported At: Tuesday, Jul 22, 2025 08:15 AM

Resolved At: Tuesday, Jul 22, 2025 09:05 AM

Active

Temple University Information Technology Services Logo

TeamDynamix to Replace BMC Helix for IT Service Management


TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.

 
Stay Informed
For the latest details on the TeamDynamix migration, visit our TDX Transition Hub. This site will be regularly updated with key dates, training resources, and answers to common questions.
 
Questions?
Collaboration across teams is key to a smooth transition, and we appreciate your engagement. If you have any questions, please reach out to tdxhelp@temple.edu.     

Last Update At: Sunday, Jul 13, 2025 05:27 PM

 

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