For tickets created before December 20th 2018, please go to tuhelp-old.temple.edu
Current Status: Scheduled Maintenance
Please be advised that maintenance/upgrades will be performed on the S2 Physical Access System on Tuesday, July 8th, 2025, starting at 9:00 a.m. BARS (Building Access Request System in TU Portal) will not process requests for access on July 8th until this maintenance is complete. Mobile and physical credentials created after 9:00 a.m. will not allow access until the upgrade is complete.
Information Technology Services thanks you in advance for your patience.
Last Update At: Tuesday, Jul 01, 2025 07:44 PM
Reported At: Tuesday, Jul 08, 2025 09:00 AM
Resolved At: [No Resolved Date]
TeamDynamix to Replace BMC Helix for IT Service Management
TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.
Last Update At: Monday, Jun 02, 2025 11:36 AM
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