System Status | Temple University

Resolved

TUPortal Scheduled Maintenance

Current Status: Resolved

Please be aware, TUportal was unavailable Saturday, June 28, 2025 from 6:00 am to 7:00 am for scheduled system maintenance.

Last Update At: Saturday, Jun 28, 2025 09:05 AM

Reported At: Saturday, Jun 28, 2025 06:00 AM

Resolved At: Saturday, Jun 28, 2025 07:00 AM

Resolved

TUportal

Current Status: Resolved

On Friday, June 27th from 8:30 am to 9:20 am, access to TUportal was problematic. Information Technology Services had resolved this issue.

Last Update At: Saturday, Jun 28, 2025 09:05 AM

Reported At: Friday, Jun 27, 2025 08:30 AM

Resolved At: Friday, Jun 27, 2025 09:10 AM

Resolved

Netscaler

Current Status: Resolved

Please be advised that between 11:00 p.m. Thursday, June 26th and 7:00 a.m. Friday, June 27th scheduled maintenance was performed on several Citrix/NetScaler systems, during the maintenance window access was intermittent to Citrix.

Last Update At: Saturday, Jun 28, 2025 09:04 AM

Reported At: Thursday, Jun 26, 2025 11:00 PM

Resolved At: Friday, Jun 27, 2025 07:00 AM

Active

TeamDynamix to Replace BMC Helix for IT Service Management

Temple University Information Technology Services Logo

TeamDynamix to Replace BMC Helix for IT Service Management

TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.

Stay Informed

For the latest details on the TeamDynamix migration, visit our TDX Transition Hub. This site will be regularly updated with key dates, training resources, and answers to common questions.

Questions?

Collaboration across teams is key to a smooth transition, and we appreciate your engagement. If you have any questions, please reach out to tdxhelp@temple.edu.

Last Update At: Monday, Jun 02, 2025 11:36 AM