System Status

Please be advised that Temple University employees were sent an email on Wednesday, October 1 with the subject "Mandatory Compliance Training Assigned".  

This message is authentic and is intended to notify staff of required Human Resources compliance training that must be completed by all Temple University employees by Friday, October 31.

 A sample of the message is below:

Dear , 

Welcome to Temple University’s training month, in which six mandatory training modules must be completed. The university takes great pride in ensuring a safe and compliant work environment that supports success for its students, faculty, and staff. Training is always important for an organization as complicated as a university, but it is even more critical during a time of increased visibility for higher education that Temple demonstrates our community’s commitment to following the law.

While we understand people’s busy schedules, the mandatory modules are designed to be completed in less than two hours. Specific disciplines may require additional training.?

In order to maintain uninterrupted access to university systems, including email, you must complete the mandatory training modules by October 31, 2025: click here to access the training.

If you have difficulty accessing the training material, please contact the Technology Support Center for assistance at help@temple.edu or call 215-204-8000.

Thank you for your prompt action,

Susan Smith
Chief Compliance Officer

Temple Windows 10 Systems to be Disconnected

Windows 10 will reach end-of-life on October 14, 2025. After this date, Microsoft will no longer provide security updates or support the operating system. 

Over 9,000 Windows 10 computers across the university have already been replaced or upgraded. However, approximately 1,000 devices remain.

If these computers are not upgraded or replaced, they will be blocked from accessing the university network and Temple resources after October 14.

There are no exceptions. Windows 10 systems will not be permitted on Temple's network or allowed to access university resources.

Windows 11 is Microsoft's latest operating system release and the successor to Windows 10. This updated version of Windows offers enhanced security as well as a different look and feel. For more information, see our Windows 11 webpage.

October 14, 2025, is quickly approaching! We ask that departments complete a final inventory of any remaining Windows 10 systems and place replacement orders as soon as possible to avoid disruptions to business operations.

What You Can Do

• Contact your school/college or departmental IT support staff to discuss what needs to be done to meet the October 14 deadline.
   
• If you use special hardware or software with your Windows 10 environment, contact the vendor about their roadmap for Windows 11 compatibility if it is unclear. For help, contact your school/college or departmental IT support staff or enter a request at tuhelp.temple.edu.

If you're using the Citrix Secure Access client and find it isn't launching after a Windows 11 update, please uninstall and reinstall the Citrix Secure Access client and try again. This should address the launching issue with the Citrix Secure Access client.

If you're still having an issue, please contact the Technology Support Center (TSC) at (215) 204-8000 for further assistance. The TSC's hours of operation are available at the following website: https://its.temple.edu/tech-help. 

Panopto has confirmed that there is currently an issue with the "Browse" feature of the application where hierarchical folders are displaying as empty. They have identified the root cause of the issue and are working toward a resolution.

In the interim, a temporary workaround is to navigate to the "Everything" tab in the left toolbar and use the 'Search Everything' bar at the top of the page to perform searches.

The search results may vary and may include extraneous information such as individual video elements like discussions and captions.

The fix is not expected to be implemented until sometime in early October.      

Mac Users: Hold Off Upgrading to macOS Tahoe 26

Apple will release its latest operating system, macOS Tahoe 26, this fall. At this time, Information Technology Services recommends not installing this upgrade, as you may encounter compatibility issues with various applications used at the university. 

We will evaluate macOS Tahoe 26 when it is released and notify you in a later announcement when it is safe to install this upgrade. 

Questions?
Please contact the Technology Support Center at tuhelp.temple.edu or call 215-204-8000.