System Status

Remote Access System Maintenance Scheduled for June 24th

Starting Tuesday, June 24th, Windows VPN users will be prompted to install a new version of the Citrix Secure Access plug-in (version 25.5.1.15) when logging in to:

• remote.temple.edu
• Vendor VPN
• HIPAA VPN

Questions?
If you need assistance with installing the new software or have questions, please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.

TeamDynamix to Replace BMC Helix for IT Service Management

TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.

Temple University will be discontinuing alumni access to Microsoft 365 services, which includes TUmail. The change applies to all alumni who graduated more than a year ago.

Beyond first year alumni can expect to receive an email with instructions on how to transfer your important files and data approximately one month in advance of your specific service end date.

How exactly will this change affect me?
Once your access to these services is discontinued:  

• Your @temple.edu email address will no longer be valid (i.e., you will not be able to send, receive or view any emails).
• If you stored files in OneDrive, they will be permanently deleted.
• You will no longer have access to Microsoft 365 services (such as Word, Excel, PowerPoint, OneNote, OneDrive, Outlook) from your Temple AccessNet account.  

For the latest updates and instructions on how to prepare for the change, see the TUmail Retirement for Alumni website.

Why is Temple doing this?
We have arrived at this difficult decision after a thorough review of cybersecurity risks, national higher education best practices and email usage rates.

Will I still have access to other alumni resources?
Yes. You will also still have access to a number of alumni resources.

Technical Assistance Needed?
Please contact the Technology Support Center via email at its-alum@temple.edu if you need technical assistance.