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Departmental Email Accounts and Distribution Lists

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New Enhancements for Managing Departmental Email Accounts and Distribution Lists 

Are you an administrator of a departmental email account or distribution list? If so, please be aware that the Departmental Account Management application in TUportal will be unavailable on Monday, October 6 due to a planned system upgrade.

When the system is back online on Tuesday, October 7, you will notice a new web interface for creating or updating these accounts. See below for more details: 

Departmental Email Accounts
A departmental email account is a shared mailbox and/or calendar which can be used by your team, unit or department. Each team member accesses the shared account using their individual AccessNet username and password. 
 
Upcoming Enhancements:

  • More intuitive account creation and update process
  • Ability to perform the following actions for an existing account without having to submit a separate request: 
    • Grant or revoke user access to the account
    • Add a display name or update an existing display name
    • Set an existing alias as the sender address

Distribution Lists
A distribution list is an @temple.edu email address that forwards mail to a specific group of people within Temple. Unlike a departmental account, which is shared, recipients access the messages using their own email accounts.

Upcoming Enhancements:

  • More intuitive creation and update process
  • Ability to copy and paste a list of recipients instead of having to enter them one at a time

How to Create or Manage

  1. Log in to TUportal.
  2. Click the red TUapplications tab.
  3. Under All TUapplications, click Departmental Account Management.

Learn More

For more information, see our Departmental Email Account and Email Distribution List pages.

Last Update At: Wednesday, Oct 01, 2025 03:41 PM

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Windows 10 End-Of-Life

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Temple Windows 10 Systems to be Disconnected

Windows 10 will reach end-of-life on October 14, 2025. After this date, Microsoft will no longer provide security updates or support the operating system. 

Over 9,000 Windows 10 computers across the university have already been replaced or upgraded. However, approximately 1,000 devices remain.

If these computers are not upgraded or replaced, they will be blocked from accessing the university network and Temple resources after October 14.

There are no exceptions. Windows 10 systems will not be permitted on Temple's network or allowed to access university resources.

Windows 11 is Microsoft's latest operating system release and the successor to Windows 10. This updated version of Windows offers enhanced security as well as a different look and feel. For more information, see our Windows 11 webpage.

October 14, 2025, is quickly approaching! We ask that departments complete a final inventory of any remaining Windows 10 systems and place replacement orders as soon as possible to avoid disruptions to business operations.

What You Can Do

  • Contact your school/college or departmental IT support staff to discuss what needs to be done to meet the October 14 deadline.
     
  • If you use special hardware or software with your Windows 10 environment, contact the vendor about their roadmap for Windows 11 compatibility if it is unclear. For help, contact your school/college or departmental IT support staff or enter a request at tuhelp.temple.edu.

Last Update At: Wednesday, Oct 01, 2025 03:30 PM

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Citrix Secure Access Client

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If you're using the Citrix Secure Access client and find it isn't launching after a Windows 11 update, please uninstall and reinstall the Citrix Secure Access client and try again. This should address the launching issue with the Citrix Secure Access client.

If you're still having an issue, please contact the Technology Support Center (TSC) at (215) 204-8000 for further assistance. The TSC's hours of operation are available at the following website: https://its.temple.edu/tech-help. 

Last Update At: Tuesday, Sep 30, 2025 03:45 PM

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Panopto Browse Feature

 Temple University Information Technology Services Logo

Panopto has confirmed that there is currently an issue with the "Browse" feature of the application where hierarchical folders are displaying as empty. They have identified the root cause of the issue and are working toward a resolution.

In the interim, a temporary workaround is to navigate to the "Everything" tab in the left toolbar and use the 'Search Everything' bar at the top of the page to perform searches.

The search results may vary and may include extraneous information such as individual video elements like discussions and captions.

The fix is not expected to be implemented until sometime in early October.      

Last Update At: Sunday, Sep 28, 2025 03:30 PM

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Mac OS Tahoe 26

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Mac Users: Hold Off Upgrading to macOS Tahoe 26

Apple will release its latest operating system, macOS Tahoe 26, this fall. At this time, Information Technology Services recommends not installing this upgrade, as you may encounter compatibility issues with various applications used at the university. 

We will evaluate macOS Tahoe 26 when it is released and notify you in a later announcement when it is safe to install this upgrade. 

Questions?
Please contact the Technology Support Center at tuhelp.temple.edu or call 215-204-8000.     

Last Update At: Sunday, Sep 28, 2025 03:30 PM

 

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