The university’s classroom scheduling system, R25, will be migrating to the vendor-hosted SaaS environment next week. The system will be unavailable from Friday, 2/22 at 5 pm until approximately 8 am on Wednesday, 2/27. Once the application is back online on 2/27, users will no longer access it via remote.temple.edu. They will have to access the application via the vendor’s Citrix site.
Off campus searches at the Cherry & White Directory - http://directory.temple.edu - is currently problematic when using browsers other than Internet Explorer. Information Technology Services is aware and working to address the problem.
Please be advised that on Wednesday, February 20, from 10:00 a.m. through 2:00 p.m., Kronos was unavailable while maintenance is performed.
During the maintenance period on February 20, there was no access to the Kronos web application. Punches continued to be collected at all clocks throughout campus. These punches were passed to time cards once the Kronos application was back online. Employees who use the Kronos web application to record in- and out-times (time stamp) should follow their departmental procedures for manually recording their time during the network maintenance period. Timekeepers will be required to update time cards with punches collected manually after the maintenance has completed.
Thank you for your cooperation and patience during this maintenance period. All timekeeper questions regarding timecard edits following the maintenance outage should be directed to Payroll Management at Ext 7-2244.
Some users have reported issues accessing Microsoft Exchange mail via Outlook on Monday, February 18 between approximately 9:00 a.m. and 12 noon. Microsoft Teams also appeared to be affected. Information Technology Services was in contact with Microsoft to resolve this problem. In the interim, access to email was available via tumail.temple.edu.
To keep our systems current and provide the latest functionality, Information Technology Services will perform maintenance on Saturday, March 2th from 9:00 a.m. through 1:00 p.m. on Sunday, March 3rd on our Banner System. During the maintenance window, the following systems will be unavailable:
Banner Admin pages (formerly Banner - INB), which include Banner Finance, Banner Human Resources, Banner Student and Banner Advancement functions
Self-Service Banner (SSB) and its components
From 9:00 am to 10:00 am on Saturday, the TUportal website will be unavailable. During this time, a substitute page will appear with links to resources, such as Canvas, Diamond Dollars and the library databases.
From 10:00 am on Saturday to 1:00 pm on Sunday, TUportal will be available, but you will not be able to view any Banner-related information. Students, for example, will not be able to view Next Steps, Student Feedback Forms, Student Account, Registration, Records and Personal Information. Faculty, staff and student workers will not be able to view information listed under the Staff Tools and Banner tabs.
From 10:00 am to 1:00 pm on Saturday, the accounts.temple.edu website will be unavailable. During the remainder of the maintenance period, some account-related functionality, such as resetting forgotten passwords and syncing passwords to certain systems, may be unavailable on an intermittent basis.
Banner Relationship Management (BRM)
Document Management (Imaging)
During the maintenance period, there will be no access to the Kronos web application. Punches will continue to be collected at all clocks. These punches will be passed to time cards once the Kronos application is back online. Employees who use the Kronos web application to record in- and out-times (time stamp) should follow their departmental procedures for manually recording their time during the maintenance period. Timekeepers will be required to update time cards with punches collected manually after the maintenance is complete.
Admissions CRM (Recruit) – Unavailable for Staff Only
Effort Reporting System
Guest Access Request System (GARS)
Organization Chart and Hierarchy
TUmobile will be accessible except for class schedules and grade information.
Note: Systems such as Canvas, MyHousing, TUmail, OWLbox and WebEx will be available during this maintenance.
If you have any questions, please contact the Help Desk through the TUhelp website or call 215-204-8000.
Thank you for your patience during this maintenance period.