System Status

From 3:00 AM to 8:54 AM on Friday, June 14, 2019 Network connectivity was unavailable on the 2nd floor of Beury Hall.  Information Technology Services has resolved the issue.  

From 3:00 AM to 7:48 AM on Friday, June 14, 2019 Network connectivity was unavailable on the 1st floor of Beury Hall. Information Technology Services has resolved the issue. 

The Kronos Servers were restarted on Thursday evening, June 13th, 2019, between 9pm and 9:15pm. User’s may experience an intermittent outage during this time. This didn't have impact to the Kronos Clocks as they continued to collect punch transactions. 

Starting at 9:30 p.m. on Wednesday, June 12th, 2019 until 12:06 a.m. on Thursday, June 13th, 2019, TUhelp was intermittently unavailable, due to emergency scheduled maintenance.

On Wednesday, June 12th, 2019, from 10:00 a.m. until 7:15 p.m. Kronos was unavailable while a system upgrade was performed.

During the upgrade period on June 12th, there was no access to the Kronos web application. Punches continued to be collected at all clocks throughout campus. These punches will be passed to time cards once the Kronos application is back online. Employees who use the Kronos web application to record in- and out-times (time stamp) should follow their departmental procedures for manually recording their time during the network upgrade period.  Timekeepers will be required to update time cards with punches collected manually after the maintenance is completed.

All timekeeper questions regarding timecard edits following this upgrade should be directed to Payroll Management at Ext 7-2244. 

Some users were reporting an issue when accessing Temple Preview via the Next Steps in TUportal on Wednesday, June 13th, 2019. IT services worked with the vendor to resolve this issue.

Scheduled maintenance was performed on our VoIP phone system starting at 10 p.m. on Tuesday, June 11th, 2019 until 5 a.m. on Wednesday, June 12th, 2019. During this maintenance window, the VoIP phone system did have intermittent services.

Scheduled Network Maintenance for The TECH Center/Bell Building will happen on Tuesday, June 18th, 2019 from 10 p.m until 3 a.m. on Thursday, June 19th, 2019. Network access will be intermittent or unavailable during this window of maintenance in The TECH Center/Bell Building.   

Scheduled Network Maintenance for The TECH Center/Bell Building will happen on Thursday, June 20th, 2019 from 10 p.m until 3 a.m. on Friday, June 21st, 2019. Network access will be intermittent or unavailable during this window of maintenance in The TECH Center/Bell Building.

The Diamond Dollars System will be down for scheduled maintenance starting at 6 p.m. on Friday, June 21st, 2019 until 12 a.m. on Saturday, June 22nd, 2019. Door access will continue to function in offline mode.