System Status

On Saturday, October 5th, 2024 between 7:00 a.m. and 11:00 a.m., Information Technology Services performed Banner maintenance. During that time, users experienced intermittent outages when accessing some Banner and related University systems.

Note: TUmobile was available, except for possible intermittent interruptions when trying to view class schedules or grades.

To Students:

Mac Users: Hold Off Upgrading to macOS Sequoia

Apple will release its latest operating system, macOS Sequoia, on Monday, September 16. At this time, Information Technology Services recommends not installing this upgrade, as you may encounter compatibility issues with various applications used at the university.   

We will evaluate macOS Sequoia when it is released and notify you in a later announcement when it is safe to install this upgrade.

Questions?
Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.

To Faculty and Staff:

Mac Users: Hold Off Upgrading to macOS Sequoia

Apple will release its latest operating system, macOS Sequoia, on Monday, September 16. At this time, Information Technology Services recommends not installing this upgrade, as you may encounter compatibility issues with various applications used at the university.   
 
Once our vendors certify that key applications used in our environment are compatible, we will notify you that it is safe to install this upgrade.
 
If you use a Mac outside of work, you may also want to confirm that your software is compatible with macOS Sequoia before upgrading.

Questions?
Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.

New Time Limit for Retaining your Panopto Content

Effective January 6, 2025, Information Technology Services (ITS) is implementing a new time limit for retaining content on the Panopto video hosting platform (video.temple.edu). We are doing this to adhere to our contractual agreements with Panopto and limit potential risks associated with storing unused video content and user data.     

Retention Timeline Details

In most cases, any content (including class captures) you have in Panopto that has NOT been viewed/played within the last 24 months (2 years) will be deleted on an ongoing basis.
 
Note: If you are employed by the Temple University Libraries and University Press or are a student, faculty or staff member in one of the following professional schools, your retention time limit is 48 months (4 years):

• Lewis Katz School of Medicine
• Maurice H. Kornberg School of Dentistry
• School Of Pharmacy
• School Of Podiatric Medicine

Tips:

• Not sure when your content was last viewed or created in Panopto? See the Checking the Last Viewed and Creation Date instructions.
   
• Need to keep a Panopto recording that is rarely viewed or played? See the Download Video or Audio Streams as MP4s instructions.

For more information review the ITS Panopto Retention Guidelines page.

FAQs

Will I be notified before my content is deleted?
No. Unfortunately, due to a limitation of Panopto, we are currently unable to notify you before your content is deleted. We will, however, periodically send out general reminders of these retention guidelines. You can check the Last Viewed and Creation Dates of your videos to make sure they are not at risk of deletion.

Will my content still be viewable in Canvas once it is deleted?
No. If you added a Panopto recording to your Canvas course, it will no longer be viewable once it is deleted from Panopto.

How will the new rules affect my non-video content?
Non-video content (e.g., transcripts or quizzes) is subject to the retention time limit of the video with which it is associated.

For example, if a video has a last viewed date of May 10, 2024, but a quiz associated with that video was last viewed on September 1, 2023, the quiz will stay if the video stays.

How will this affect content migrated from Ensemble or Echo360?
If your content was migrated from Ensemble (September 2022) or Echo360 (July 2023), the last viewing date is when the migration occurred, unless it was viewed more recently.

For example, if your video was migrated from Ensemble in September 2022 but later viewed on April 13, 2024, the retention time limit will be based on April 13, 2024.

Can I request an extension?
Yes. Please submit your request along with a justification at tuhelp.temple.edu.

Questions?
To learn more about Panopto, visit the ITS Panopto page.

For questions, please contact the Technology Support Center at tuhelp.temple.edu and (click Chat or Request Help) or call 215-204-8000.