System Status | Temple University

Alert

OWLcard Mobile - Android Users

Please be advised that Android users who have updated the "eAccounts" application to version 1.12 for OWLcard Mobile setup will have issues adding their Owlcard to the Mobile Device Wallet. Information Technology Services is communicating with Blackboard Transact on this issue.

Last Update At: Wednesday, Apr 17, 2019 12:32 AM

Alert

Tap Issue with OWLcard Mobile

Apple is aware of an issue in iOS 12.2 and watchOS 5.2 that affects only users who added their OWLcard in Apple Wallet before updating.

After downloading the update, users will be prompted for Touch ID or Face ID with every tap, even if Express Mode is turned on for their OWLcard. In some cases, Express Mode for OWLcard might stop working completely.

To resolve this issue, open the Wallet app, tap your OWLcard, tap […], and tap to turn off Express Mode and then tap again to turn it back on.

Apple is working on a fix in an upcoming software update.

Last Update At: Wednesday, Apr 17, 2019 12:32 AM

Resolved

Accounts.temple.edu is Problematic

Current Status: Resolved

Some users were experiencing issues with responsiveness of the Temple website accounts.temple.edu from 10:40 pm until 11:59 pm on Tuesday, April 16, 2019.

ITS has resolved this issue and will continue to monitor this system during overnight operations.

Last Update At: Wednesday, Apr 17, 2019 12:03 AM

Reported At: Tuesday, Apr 16, 2019 10:30 PM

Resolved At: Tuesday, Apr 16, 2019 11:59 PM

Resolved

Access to Secure Websites

Current Status: Resolved

On Tuesday, April 16, 2019 from 4:20 pm until 4:40 pm. Some users experienced issues with authentication on secure Temple University websites such as TUportal and Canvas. ITS has since resolved this issue.

Last Update At: Tuesday, Apr 16, 2019 05:12 PM

Reported At: Tuesday, Apr 16, 2019 04:10 PM

Resolved At: [No Resolved Date]

Scheduled Maintenance

Ensemble Video Server Maintenance Scheduled for Thursday, 4/18

Current Status: Scheduled Maintenance

Information Technology Services will perform maintenance on the Ensemble streaming media server on Thursday, April 18 from 6:00 pm to 7:00 pm. Access to the website will be intermittent during this time. Please do not add or edit content on the system while maintenance is in progress. Otherwise, your work may be lost. Thank you for your cooperation during this maintenance period. If you have any questions or need assistance, please contact the Help Desk through the TUhelp website or call 215-204-8000.

Last Update At: Tuesday, Apr 16, 2019 12:32 AM

Reported At: Thursday, Apr 18, 2019 06:00 PM

Resolved At: Thursday, Apr 18, 2019 07:00 PM