System Status

ACTION REQUIRED:
Update your Duo Mobile app by February 20 

Duo Security periodically retires older versions of its app. To help ensure uninterrupted access to Temple University systems, please take a moment to update the Duo Mobile app on your device to version 4.85.0 or higher by Friday, February 20.

Keeping the app up-to-date helps avoid potential interruptions when signing in. Devices running older versions will experience authentication issues.

Why is this necessary? 
As part of Duo Security’s commitment to strong security and improved functionality, older app versions are eventually retired. When this occurs, authentication prompts will no longer be delivered, which can prevent access to Temple systems. Updating now helps ensure a smooth and secure login experience.

If you have automatic app updates enabled, your device may already have the latest version. However, please follow the steps below to verify your Duo Mobile version and ensure you’re prepared.

To identify your current version of the Duo Mobile App: 

1. Launch Duo Mobile app on your mobile device. 
2. Tap the three-line menu icon on the upper-left corner of the screen.  
3. The app version will be displayed at the bottom of the menu. 

To update the Duo Mobile App: 

1. Open the App Store. 
2. Tap your profile icon and scroll down to find the app in the pending updates list. 
3. Tap Update next to Duo Mobile. If prompted, enter your Apple ID password or use your Face ID/Touch ID. 
4. If you do not see the update button, check the current version of the app by following the instructions above. If the app is not a supported version (4.85.0 or later), your phone will likely require an OS update before you proceed to update the app. 

Android 

1. Open the Play Store. 
2. Tap your profile icon on the upper right corner of the screen. 
3. Tap Manage apps & device. Then tap Manage at the top of the screen. 
4. Find Duo Mobile in the list of apps, then tap the Duo icon on the left. 
5. Tap Update. If no update appears, the app is already current, or your device/OS is too old. You can also manually download the latest APK file from Duo Security's official site for unsupported systems. 

Questions? 
If you need help with the update process, please contact the Technology Support Center at?tuhelp.temple.edu or call 215-204-8000.