System Status

Due to inclement weather conditions, walk-in services for the Technology Support Center will be delayed until 10 a.m. on Monday, January 20, 2025.

However, Technology Support Center staff can be reached by phone, email or online beginning at 8 a.m.

Phone: (215) 204-8000
Chat or Request Help Online: tuhelp.temple.edu
Email: help@temple.edu

For hours of operation, please visit its.temple.edu/techhelp

On Sunday, January 26, 2025, between 5:00 a.m. and 10:00 a.m. scheduled maintenance was performed on the Lifelong Learning (Formerly Destiny One) system. During this maintenance window the destinyone.temple.edu and noncredit.temple.edu websites were intermittently unavailable.

Temple University will be discontinuing alumni access to Microsoft 365 services, which includes TUmail. The change applies to all alumni who graduated more than a year ago.

Access to these services will be removed gradually and in phases with the final phase concluding on May 7, 2025. 

Beyond first year alumni can expect to receive an email with instructions on how to transfer your important files and data approximately one month in advance of your specific service end date.

How exactly will this change affect me?
Once your access to these services is discontinued:  

• Your @temple.edu email address will no longer be valid (i.e., you will not be able to send, receive or view any emails).
• If you stored files in OneDrive, they will be permanently deleted.
• You will no longer have access to Microsoft 365 services (such as Word, Excel, PowerPoint, OneNote, OneDrive, Outlook) from your Temple AccessNet account.  

For the latest updates and instructions on how to prepare for the change, see the TUmail Retirement for Alumni website.

Why is Temple doing this?
We have arrived at this difficult decision after a thorough review of cybersecurity risks, national higher education best practices and email usage rates.

Will I still have access to other alumni resources?
Yes. You will also still have access to a number of alumni resources.

Questions?
Please contact the Technology Support Center via email at its-alum@temple.edu.