Resolved
ERA

Current Status: Resolved

Access to ERA was unavailable on Monday, April 22, 2024 between 7:45 a.m. and 8:25 a.m. Informatin Technology Services has resolved this problem.

Last Update At: Monday, Apr 22, 2024 08:42 AM

Reported At: Monday, Apr 22, 2024 07:41 AM

Resolved At: Monday, Apr 22, 2024 08:25 AM

Alert

Microsoft has reported that the fix has been applied for the previously reported issue with TUmail/Outlook opening, previewing or downloading attachments. If you continue to encounter issues, please try logging out of your account and then login again for the changes to take effect.  

Last Update At: Friday, Apr 19, 2024 01:16 PM

Alert

Microsoft has alerted us of instances where outbound TUmail emails were being marked as spam and not delivered. This has been seen with third-party email systems such as Yahoo, GMail, Verizon, and AOL. Microsoft is working with a third-party anti-spam service to determine the Microsoft email IP address ranges that are problematic to resolve the issue.   

The System Status page will be updated once this issue has been resolved by Microsoft. We appreciate your patience.  

Last Update At: Friday, Apr 19, 2024 01:16 PM

Alert

On Friday, April 19, 2024 from about 8:20 a. m. to 10:26 a. m., some Helix users had trouble sending email messages.  Please log out and back into Helix.  IT Services has resolved that issue.

Last Update At: Friday, Apr 19, 2024 10:28 AM

Resolved

Current Status: Resolved

On Wednesday, April 17th from 3:34 pm to 4:21 pm, some users were seeing an issue connecting to the wireless network on the HSC campus. This is effected the following buildings: MERB, Kresge Hall, MRB and The Old Dental School. ITS has resolved this issue. 

Last Update At: Thursday, Apr 18, 2024 11:07 AM

Reported At: Wednesday, Apr 17, 2024 03:34 PM

Resolved At: Wednesday, Apr 17, 2024 04:21 PM

Alert

Starting tonight (March 18) at 6:00 p.m. Eastern Time, a new Multi-Factor Authentication (MFA) prompt will appear when you access TUportal and other major Temple University websites. 

Please visit our Multi-Factor Authenication web site here for how the new prompts will look like while speeding up the Login Process.

Questions?
To learn more about Multi-Factor Authentication at Temple, including how to set up the Duo Mobile app, see our MFA webpage.

For questions, please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.   

Last Update At: Saturday, Apr 13, 2024 08:07 AM

 

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