System Status | Temple University

Scheduled Maintenance

Remote Access/VPN Maintenance

Current Status: Scheduled Maintenance

Please be advised that starting at 11:00 p.m. on Friday, December 9, until 4:00 a.m. on Saturday, December 10, our remote access systems and VPN infrastructure will be unavailable during the maintenance period.

Last Update At: Wednesday, Dec 07, 2022 06:25 PM

Reported At: Friday, Dec 09, 2022 11:00 PM

Resolved At: Saturday, Dec 10, 2022 04:00 AM

Advisory

Parchment Transcript Service

Current Status: Advisory

Some students are receiving an authentication error when trying to access Parchment. Unfortunately, this is a Parchment issue, when students try to access Parchment through SSO in TUportal, the students will see this error if they are impacted:

Parchment

An error occurred

Unable to authenticate. Please try again later

Users should contact Parchment directly at https://parchmentsupport.force.com/s/contactsupport?language=en_US

Parchment will follow up with clients who contact them directly.

Last Update At: Tuesday, Dec 06, 2022 09:11 AM

Reported At: Friday, Oct 28, 2022 04:01 PM

Resolved At: Friday, Dec 23, 2022 12:00 AM

Resolved

TUPortal

Current Status: Resolved

Please be advised that on Saturday, December 3, 2022 between 6:00 a.m. and 7:00 a.m., TUPortal servers five and six were rebooted. During this time window, TUPortal access was unavailable.

Last Update At: Saturday, Dec 03, 2022 08:00 AM

Reported At: Saturday, Dec 03, 2022 06:00 AM

Resolved At: Friday, Dec 02, 2022 07:00 AM