Resolved

Current Status: Resolved

Temple University Information Technology Services Logo

Due to the global AWS outage, Genesys Cloud was problematic. This impacted departments at Temple University who use this service for incoming and outgoing phone calls and chat services include the Technology Support Center, Student Financial Services (One-Stop Student Services), University Housing, Undergraduate Admissions, Office of the University Registrar and Continuing Education.

Last Update At: Monday, Oct 20, 2025 07:23 PM

Reported At: Monday, Oct 20, 2025 09:51 AM

Resolved At: Monday, Oct 20, 2025 06:54 PM

 

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