System Status

On Wednesday, December 2nd from 1:43 pm to 2:11pm, Remedy was unavailable. ITS has resolved this issue.

To keep our systems current and provide the latest functionality, Information Technology Services will perform TUportal and Banner maintenance on Saturday, December 5th.

During some of this period, TUportal and several Banner related university systems will be unavailable. See timeline details below:

Timeline for TUportal and Banner

• From 7:00 am to 7:30 am, TUportal will be unavailable. During this time, a substitute page will appear with links to resources that will remain available, such as Canvas, TUmail, Zoom, OWLbox, MyHousing, Diamond Dollars and the TUlibrary databases.

• From 10:00 am to 12:00 noon, TUportal will be available, but you will not be able to view any Banner-related information, such as information listed under the Staff Tools and Banner tabs. Students will not be able to view:

                  - Next Steps
                  - Student Feedback Forms
                  - Student Account
                  - Registration
                  - Records
                  - Personal Information

Note: If you are a student worker, you also will not be able to view Pay and Tax Information and Personal Information under Staff Tools.

In addition, TUmobile will be available, but you will not be able to view your classes or grades.

For a complete list of systems that will be affected by the maintenance, see the System Maintenance page.

Questions?

Contact the Help Desk through the tuhelp.temple.edu website or at 215-204-8000.

Thank you for your patience during this maintenance period.

On Saturday, December 5 from 11:00 pm to 3:00 am on Sunday, December 6, the following remote access systems will be unavailable due to system maintenance:

• remotelabs.temple.edu

• remoteproxy.temple.edu

• remote.temple.edu

• tuapps.temple.edu

• hrp.temple.edu

• dentalremote.temple.edu

Thank you for your patience during this maintenance period. If you have any questions, please contact the Help Desk through the tuhelp.temple.edu website or call 215-204-8000.

On Saturday, December 5 from 11:00 pm to 3:00 am on Sunday, December 6, we will perform maintenance on Temple's VPN infrastructure.

During this time, you will not be able to connect to Temple's network using the following websites:

• remote.temple.edu

• vdrvpn.temple.edu

• hipaavpn.temple.edu

Windows Users: Once the maintenance is performed, you will need to install an updated version of the Citrix Access Gateway program on your computer.

Mac Users: No action is required.

If you need assistance with installing the new software or have questions, please contact the Help Desk through the tuhelp.temple.edu website or call 215-204-8000. Thank you for your patience during this maintenance period.

On Monday, November 30th, 2020, from 2:10 p.m. until 8:58 p.m., our vendor DUO reported some US Phone Numbers experenced a delay when requesting an SMS Code for Two Step Authentication. Please note this did not impact Phone Call or DUO Push App requests. DUO has resolved the issue.

Network connectivity was unavailable at the Temple Rome Campus. IT Services has resolved the issue.