System Status

Access to the network and to some Temple University websites and applications may have been intermittent starting at 8:30 a.m until 9:55 a.m. on Monday, August 18th. Information Technology Services have resolved this issue.

On Saturday, August 15th, from 6:00 am to 7:00 am, TUportal was unavailable for system maintenance. 

Helix Access Update: Tickets to Become Read-Only Starting August 19

As we continue to implement TeamDynamix (TDX) as our new enterprise IT Service Management platform, Helix will move to a read-only state starting August 19, 2025. After this date, no new tickets or updates should be made in Helix; however, users will still be able to view tickets.

What's Next in TeamDynamix

We want to sincerely thank you for all the effort, flexibility, and collaboration during the rollout of TDX. Your hard work made the transition possible, and now that day-to-day use of the system is well underway, we’re shifting our focus to the next phase of development. Our team is actively working on best practices and guidance in several key areas to continue building out TDX in a way that supports your work and long-term goals, including:

• Knowledge Management
• Reporting and Dashboards
• Problem Management
• Asset Management
• Change Management

As we continue developing these areas, we’ll be sharing updates and opportunities to get involved and provide feedback. Stay tuned for more communications, and as always, feel free to reach out with any questions.

Get in Contact with the TDX Team

Weekly Office Hours

We offer weekly drop-in sessions for support every Monday and Thursday from 11:00 AM to 1:00 PM.

Email

Reach out to us anytime at tdxhelp@temple.edu.

TDX Ticket

Use our TDX Feedback form to provide feedback or request assistance.

Still Running Windows 10? Make a Plan to Upgrade Soon!

Windows 10 will be reaching end-of-life on October 14, 2025. After this date, Microsoft will no longer provide security updates or support the operating system.

Over 9,500 Windows 10 computers have already been replaced or upgraded throughout the university. However, approximately 1,500 computers remain. Unless these computers are also upgraded or replaced, they will be prevented from accessing the university network or other Temple resources after October 14.

Windows 11 is Microsoft's latest operating system release and the successor to Windows 10. This updated version of Windows offers enhanced security as well as a different look and feel. For more information, see our Windows 11 webpage.

October 14, 2025, is quickly approaching! We ask that departments complete a final inventory of any remaining Windows 10 systems and place replacement orders as soon as possible to avoid disruptions to business operations.

What You Can Do

• Contact your school/college or departmental IT support staff to discuss what needs to be done to meet the October 14 deadline. You should also consider your home personal computer environment as well.
   
• If you use special hardware or software with your Windows 10 environment, contact the vendor about their roadmap for Windows 11 compatibility if it is unclear. For help, contact your school/college or departmental IT support staff or enter a request at tuhelp.temple.edu.

Questions?
Please contact the Technology Support Center at tuhelp.temple.edu and or call 215-204-8000.