System Status

Remote Access System Maintenance Scheduled for This Saturday (12/21)

On Saturday, December 21 from 12:01 am to approximately 6:00 am (Eastern Time), the following remote access systems will be unavailable due to system maintenance:

General Remote Access

• remoteproxy.temple.edu
• hrp.temple.edu

VPN Access

• remote.temple.edu
• HIPAA VPN
• Vendor VPN

Windows VPN Users: Once the maintenance is complete, the Citrix Secure Access Plug-In may automatically update the next time you log in. Otherwise, you will be prompted to update it.

New Multi-Factor Authentication (MFA) Prompt
Going forward, you will notice Temple's updated Multi-Factor Authentication (MFA) prompt when logging in to these sites. This is the same prompt you see when logging in to TUportal. To learn more about the prompt, see our previous announcement.

Questions?

Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.

Thank you for your patience during this maintenance period.

Access to download.temple.edu is currently unavailable. Information Technology Services are working to resolve this issue.

Temple University will be discontinuing alumni access to Microsoft 365 services, which includes TUmail. The change applies to all alumni who graduated more than a year ago.

Access to these services will be removed gradually and in phases with the final phase concluding on May 7, 2025. 

Beyond first year alumni can expect to receive an email with instructions on how to transfer your important files and data approximately one month in advance of your specific service end date.

How exactly will this change affect me?
Once your access to these services is discontinued:  

• Your @temple.edu email address will no longer be valid (i.e., you will not be able to send, receive or view any emails).
• If you stored files in OneDrive, they will be permanently deleted.
• You will no longer have access to Microsoft 365 services (such as Word, Excel, PowerPoint, OneNote, OneDrive, Outlook) from your Temple AccessNet account.  

For the latest updates and instructions on how to prepare for the change, see the TUmail Retirement for Alumni website.

Why is Temple doing this?
We have arrived at this difficult decision after a thorough review of cybersecurity risks, national higher education best practices and email usage rates.

Will I still have access to other alumni resources?
Yes. You will also still have access to a number of alumni resources.

Questions?
Please contact the Technology Support Center via email at its-alum@temple.edu.

New Time Limit for Retaining your Panopto Content

Effective January 6, 2025, Information Technology Services (ITS) is implementing a new time limit for retaining content on the Panopto video hosting platform (video.temple.edu). We are doing this to adhere to our contractual agreements with Panopto and limit potential risks associated with storing unused video content and user data.     

Retention Timeline Details

In most cases, any content (including class captures) you have in Panopto that has NOT been viewed/played within the last 24 months (2 years) will be deleted on an ongoing basis.
 
Note: If you are employed by the Temple University Libraries and University Press or are a student, faculty or staff member in one of the following professional schools, your retention time limit is 48 months (4 years): 

• Charles Library
• College of Public Health
• Lewis Katz School of Medicine
• Maurice H. Kornberg School of Dentistry
• School Of Pharmacy
• School Of Podiatric Medicine

Tips:

• Not sure when your content was last viewed or created in Panopto? See the Checking the Last Viewed and Creation Date instructions.
   
• Need to keep a Panopto recording that is rarely viewed or played? See the Download Video or Audio Streams as MP4s instructions.

For more information review the ITS Panopto Retention Guidelines page.

FAQs

Will I be notified before my content is deleted?
No. Unfortunately, due to a limitation of Panopto, we are currently unable to notify you before your content is deleted. We will, however, periodically send out general reminders of these retention guidelines. You can check the Last Viewed and Creation Dates of your videos to make sure they are not at risk of deletion.

Will my content still be viewable in Canvas once it is deleted?
No. If you added a Panopto recording to your Canvas course, it will no longer be viewable once it is deleted from Panopto.

How will the new rules affect my non-video content?
Non-video content (e.g., transcripts or quizzes) is subject to the retention time limit of the video with which it is associated.

For example, if a video has a last viewed date of May 10, 2024, but a quiz associated with that video was last viewed on September 1, 2023, the quiz will stay if the video stays.

How will this affect content migrated from Ensemble or Echo360?
If your content was migrated from Ensemble (September 2022) or Echo360 (July 2023), the last viewing date is when the migration occurred, unless it was viewed more recently.

For example, if your video was migrated from Ensemble in September 2022 but later viewed on April 13, 2024, the retention time limit will be based on April 13, 2024.

Can I request an extension?
Yes. Please submit your request along with a justification at tuhelp.temple.edu.

Questions?
To learn more about Panopto, visit the ITS Panopto page.

For questions, please contact the Technology Support Center at tuhelp.temple.edu and (click Chat or Request Help) or call 215-204-8000.