System Status

On April 26, 2025, between 2:00 a.m. and 6:00 a.m. maintenance will be performed on the BMC Helix system. During this period services may been intermittent. Information Technology Services thanks you in advance for your patience.

On April 30, 2025, between 1:00 a.m. and 6:00 a.m. Network Services and Comcast will be performing system maintenance. During this period services may be intermittent. Information Technology Services thanks you in advance for your patience.      

The date for retiring the "compute", "rstudio", and "machine-learning" servers has been set to Friday, May 16^th at noon.

Be sure to retrieve all of your data from these servers as soon as possible. Once the machines are decommissioned, there will be NO extensions or second chances, as the data will no longer be available. This advance notice is being provided to ensure everyone has sufficient time to obtain any needed information.

Please share this information with your colleagues and coworkers, so that they are made aware of this announcement.

At this time there are no plans to provide replacement systems, or funding for new equipment or staffing to offer user support.

Upon decommissioning of the equipment, it will be turned over to the Temple's Computer Recycling Center (CRC).

If you have any questions or concerns, please send email to hpc@temple.edu.

Temple University will be discontinuing alumni access to Microsoft 365 services, which includes TUmail. The change applies to all alumni who graduated more than a year ago.

Access to these services will be removed gradually and in phases with the final phase concluding on May 7, 2025. 

Beyond first year alumni can expect to receive an email with instructions on how to transfer your important files and data approximately one month in advance of your specific service end date.

How exactly will this change affect me?
Once your access to these services is discontinued:  

• Your @temple.edu email address will no longer be valid (i.e., you will not be able to send, receive or view any emails).
• If you stored files in OneDrive, they will be permanently deleted.
• You will no longer have access to Microsoft 365 services (such as Word, Excel, PowerPoint, OneNote, OneDrive, Outlook) from your Temple AccessNet account.  

For the latest updates and instructions on how to prepare for the change, see the TUmail Retirement for Alumni website.

Why is Temple doing this?
We have arrived at this difficult decision after a thorough review of cybersecurity risks, national higher education best practices and email usage rates.

Will I still have access to other alumni resources?
Yes. You will also still have access to a number of alumni resources.

Technical Assistance Needed?
Please contact the Technology Support Center via email at its-alum@temple.edu if you need technical assistance.    

TeamDynamix to Replace BMC Helix for IT Service Management

TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.