System Status

Please be advised that starting on Monday, May 12^th through Friday, May 16^th between 7:00 a.m. and 4:00 p.m. maintenance/upgrades will be performed on the Wireless Network Access Points (APs) at various locations on Main Campus. There will be intermittent wireless access during the upgrade periods. The list below will be updated daily to reflect the impacted areas.

• Mazur Hall
• 1st/2nd floors of 1810 Liacouras
• 1st, 2nd and 3rd floors of Charles Library

Information Technology Services thanks you in advance for your patience during the maintenance windows.    

On May 17, 2025, between 7:30 a.m. and 3:30 p.m. scheduled maintenance will be performed on TUportal.  During this maintenance window TUportal will be unavailable however a redirect page will be in place for most TUportal applications. Information Technology Services thanks you in advance for your patience during this period.    

On Sunday, May 18, 2025, between 8:00 a.m. and 10:00 a.m. maintenance will be performed on the Lifelong Learning Extended Education (formerly, Destiny One) system.  During this period websites destinyone.temple.edu and noncredit.temple.edu will be intermittently available.

Please be advised that on May 21, 2025, between 6:00 p.m. and 7:30 p.m. the Temple University Digital Asset Database website (TUDAD) will be intermittently unavailable due to scheduled maintenance. Information Technology Services thanks you in advance for your patience during this period.

New Windows Update Service to Be Rolled Out Starting on 5/12

Starting on Monday, May 12, Information Technology Services will begin rolling out a new service to more effectively manage the software update process for your Temple-managed Windows computer. The service, called Windows Update for Business (WUfB), will also enable you to:

• receive automatic updates that Temple pushes out to your Windows computer, even when you are off-campus, and
   
• control the timing of when the updates will be installed.

What software will be updated by this service?

• Microsoft Windows build updates
• Monthly Windows cumulative security patches
• Windows driver and firmware updates

What should I expect to see from this new service?
When there are pending Windows updates, pop-up notices will begin prompting you to restart your computer. As long as you have not yet reached the stated deadline, you can also choose a time for when you want the update to occur.

If you missed seeing the pop-up notices, you can click the Windows Update status icon on the system tray. Then click the Restart now button or the drop-down next to it to choose a time.

Windows Update status icon

Alternatively, you can click the Power icon and select Update and shut down or Update and restart.

Important Precautions

• Please make sure to save your work before the scheduled restart time to prevent any loss of data.
   
• To avoid missing essential restart notifications, make sure to sign out of Windows at the end of your business day and do not put your computer to sleep. Otherwise your computer may be restarted at an inconvenient time.

Questions?
Please contact the Technology Support Center or your dedicated school/college IT support team.

Temple University will be discontinuing alumni access to Microsoft 365 services, which includes TUmail. The change applies to all alumni who graduated more than a year ago.

Access to these services will be removed gradually and in phases with the final phase concluding on May 7, 2025. 

Beyond first year alumni can expect to receive an email with instructions on how to transfer your important files and data approximately one month in advance of your specific service end date.

How exactly will this change affect me?
Once your access to these services is discontinued:  

• Your @temple.edu email address will no longer be valid (i.e., you will not be able to send, receive or view any emails).
• If you stored files in OneDrive, they will be permanently deleted.
• You will no longer have access to Microsoft 365 services (such as Word, Excel, PowerPoint, OneNote, OneDrive, Outlook) from your Temple AccessNet account.  

For the latest updates and instructions on how to prepare for the change, see the TUmail Retirement for Alumni website.

Why is Temple doing this?
We have arrived at this difficult decision after a thorough review of cybersecurity risks, national higher education best practices and email usage rates.

Will I still have access to other alumni resources?
Yes. You will also still have access to a number of alumni resources.

Technical Assistance Needed?
Please contact the Technology Support Center via email at its-alum@temple.edu if you need technical assistance.    

TeamDynamix to Replace BMC Helix for IT Service Management

TeamDynamix (TDX) will replace BMC Helix as Temple’s new IT Service Management (ITSM) platform in July 2025. This transition will enhance flexibility, streamline IT support, and improve service management across the university.