Resolved
Microsoft Teams Calling

Current Status: Resolved

Access to Microsoft Teams Calling was intermittent on Monday, February 9, 2025 between 1:00 pm and 3:25pm.  Information Technology Services has resolved this issue.

Last Update At: Monday, Feb 09, 2026 04:24 PM

Reported At: Monday, Feb 09, 2026 01:00 PM

Resolved At: Monday, Feb 09, 2026 03:25 PM

Active
New Windows Update Service to Be Rolled Out Starting on 2/9

Temple University Information Technology Services Logo

New Windows Update Service to Be Rolled Out Starting on 2/9

Starting on Monday, February 9, Information Technology Services will begin rolling out a new service to more effectively managethe software update process for your Temple-managed Windows computer. The service, called Windows Update for Business (WUfB), will also enable you to:

  • receive automatic updatesthat Temple pushes out to your Windows computer, even when you areoff-campus, and
     
  • control the timing of when the updates will be installed.

What software will be updated by this service?

  • Microsoft Windows build updates
  • Monthly Windows cumulative security patches
  • Windows driver and firmware updates

What should I expect to see from this new service?
When there are pending Windows updates, pop-up notices will begin prompting you to restart your computer. As long as you have not yet reached the stated deadline, you can also choose a time for when you want the update to occur.

WUfB Restart prompt

If you missed seeing the pop-up notices, you can click the Windows Update status icon on the system tray. Then click the Restart now button or the drop-down next to it to choose a time.

WUfB Windows Update Status Icon
Windows Update status icon

Alternatively, you can click the Power icon and select Update and shut down or Update and restart.

Windows Power Button options

Important Precautions

  • Please make sure to save your work before the scheduled restart time to prevent any loss of data.
     
  • To avoid missing essential restart notifications, make sure to sign outof Windows at the end of your business day and do not put your computer to sleep. Otherwise your computer may be restarted at an inconvenient time.

Questions?
Please contact the Technology Support Center or your dedicated school/college IT support team.

Last Update At: Thursday, Jan 29, 2026 07:42 AM

Active
Duo Mobile Update Required by February 20
 

Temple University Information Technology Services Logo

ACTION REQUIRED:
Update your Duo Mobile app by February 20 

Duo Security periodically retires older versions of its app. To help ensure uninterrupted access to Temple University systems, please take a moment to update the Duo Mobile app on your device to version 4.85.0 or higher by Friday, February 20.

Keeping the app up-to-date helps avoid potential interruptions when signing in. Devices running older versions will experience authentication issues.

Why is this necessary? 
As part of Duo Security’s commitment to strong security and improved functionality, older app versions are eventually retired. When this occurs, authentication prompts will no longer be delivered, which can prevent access to Temple systems. Updating now helps ensure a smooth and secure login experience.

If you have automatic app updates enabled, your device may already have the latest version. However, please follow the steps below to verify your Duo Mobile version and ensure you’re prepared.

To identify your current version of the Duo Mobile App: 

  1. Launch Duo Mobile app on your mobile device. 
  2. Tap the three-line menu icon on the upper-left corner of the screen.  
  3. The app version will be displayed at the bottom of the menu. 

To update the Duo Mobile App: 

iPhone
  1. Open the App Store. 
  2. Tap your profile icon and scroll down to find the app in the pending updates list. 
  3. Tap Update next to Duo Mobile. If prompted, enter your Apple ID password or use your Face ID/Touch ID. 
  4. If you do not see the update button, check the current version of the app by following the instructions above. If the app is not a supported version (4.85.0 or later), your phone will likely require an OS update before you proceed to update the app. 

Android 

  1. Open the Play Store. 
  2. Tap your profile icon on the upper right corner of the screen. 
  3. Tap Manage apps & device. Then tap Manage at the top of the screen. 
  4. Find Duo Mobile in the list of apps, then tap the Duo icon on the left. 
  5. Tap Update. If no update appears, the app is already current, or your device/OS is too old. You can also manually download the latest APK file from Duo Security's official site for unsupported systems. 

Questions? 
If you need help with the update process, please contact the Technology Support Center at?tuhelp.temple.edu or call 215-204-8000. 

Last Update At: Wednesday, Jan 21, 2026 09:18 PM

 

Outage Advisory
   

View All   View Advisories   View Outages