System Status

Please be advised that World Travel, Inc. is working to upgrade its system technology which will temporarily impact Concur.

Concur Travel will be unavailable on Wednesday, 12/04/2024 @ 3 pm ET and will resume live Thursday, 12/05/2024 @ 1 pm ET.

A posted warning message will be added to our Concur site advising of the downtime.

During the downtime, travelers will need to contact World Travel directly for assistance by either calling 800-424-4740 or emailing templetravel@worldtravelinc.com. We strongly recommend booking travel prior to 12/04/24 or after 12/05/24 to avoid delays and additional costs.

When Concur does come up, it will be on the new Concur T2 Platform, Evolution of Travel, which will have the same great functionality, with a more streamlined booking process. You may click on the link below to view a virtual tour. All you need to do is click on the Pink Buttons to advance to the next page: Saleo Tour Viewer

Travelers can prepare prior to the cutover on 12/04, by downloading trip details from your Trip library if needed, as details from prior past date trips may not transfer to the new platform. Please also ensure your Concur profile is accurate/up to date, as this will require a re-synch of profile data in the GDS (Global Distribution System), to align with our upgraded technology. Please note, that travelers should ensure their profile data is accurate/up to date. Common profile synch failures are:

• Full state name instead of a 2-letter abbreviation in home/work/emergency contact address. Please verify your address fields have your state name entered with the 2-letter abbreviation.
• Emergency contact info – please ensure both your emergency contact name and phone number are in your Concur profile.
• Phone field format - please ensure your phone number/s are in either of these formats: 1112223333 or 111-222-3333.
• Missing required information, DOB/Gender/Phone/Email etc. Please ensure your required fields are completed.

This investment in advanced technology is designed to significantly enhance the overall booking experience for our travelers! For any questions regarding this information, please contact World Travel, Inc.'s Online Help Desk at 800-221-4730 or via email: onlinehelp@worldtravelinc.com

Thank you for your understanding and support as we continue investing in innovative solutions to simplify travel.

If you have any questions regarding this change, please contact Accounts Payable.