For tickets created before December 20th 2018, please go to tuhelp-old.temple.edu
Current Status: Scheduled Maintenance
Please be advised that World Travel, Inc. is working to upgrade its system technology which will temporarily impact Concur.
Concur Travel will be unavailable on Wednesday, 12/04/2024 @ 3 pm ET and will resume live Thursday, 12/05/2024 @ 1 pm ET.
A posted warning message will be added to our Concur site advising of the downtime.
During the downtime, travelers will need to contact World Travel directly for assistance by either calling 800-424-4740 or emailing templetravel@worldtravelinc.com. We strongly recommend booking travel prior to 12/04/24 or after 12/05/24 to avoid delays and additional costs.
When Concur does come up, it will be on the new Concur T2 Platform, Evolution of Travel, which will have the same great functionality, with a more streamlined booking process. You may click on the link below to view a virtual tour. All you need to do is click on the Pink Buttons to advance to the next page: Saleo Tour Viewer
Travelers can prepare prior to the cutover on 12/04, by downloading trip details from your Trip library if needed, as details from prior past date trips may not transfer to the new platform. Please also ensure your Concur profile is accurate/up to date, as this will require a re-synch of profile data in the GDS (Global Distribution System), to align with our upgraded technology. Please note, that travelers should ensure their profile data is accurate/up to date. Common profile synch failures are:
This investment in advanced technology is designed to significantly enhance the overall booking experience for our travelers! For any questions regarding this information, please contact World Travel, Inc.'s Online Help Desk at 800-221-4730 or via email: onlinehelp@worldtravelinc.com
Thank you for your understanding and support as we continue investing in innovative solutions to simplify travel.
If you have any questions regarding this change, please contact Accounts Payable.
Last Update At: Wednesday, Nov 27, 2024 01:45 PM
Reported At: Wednesday, Dec 04, 2024 03:00 PM
Resolved At: Thursday, Dec 05, 2024 01:00 PM