The BMC Helix issue that was reported earlier has been resolved. The issue was a DNS related. If you are still experiencing problems, please delete your browser cache and close and re-open your browser and try again. If you are still experiencing problems, please contact the ITS TSC (Formerly the Help Desk) by submitting a ticket via TUhelp.temple.edu, calling 215-204-8000, or by e-mail remedy@temple.edu (for issues with the BMC Helix or the Servicedesk application only).
BMC Helix SaaS Operations – Service Disruption Notice
Technical Call Initiated
BMC technical teams have resolved the service issue that impactedproductionandnon-productionenvironments and have validated that all systems are functioning as expected.
BMC technical teams confirmed the impact was caused by aDNS access issue.
